koi4d Privacy Policy

This page describes what we collect when you use koi4d and how we keep that data protected. We take your privacy seriously. When you open an account, deposit funds, or place a bet on our platform, you share personal information with us. We use that information only to verify your identity, process your payments, comply with anti-money-laundering law, and improve your experience on koi4d.

We do not sell your data to third parties. We do not share your information outside our payment processors and legal authorities without your consent. Our servers may sit outside your jurisdiction, but we apply the same data-protection standards to all user information regardless of where it is stored.

Our services are available only where local law permits. You are responsible for verifying that your access and use comply with your jurisdiction's applicable law.

What We Collect on koi4d

Account and Identity Data

We collect your email address, phone number, full name, date of birth, and residential address when you register on koi4d. We also collect a government-issued ID number and a photo of your ID or passport. This information is required for account verification and compliance with anti-money-laundering regulations. We store this data encrypted on secure servers.

We collect proof of address—a utility bill, bank statement, or government letter dated within the last three months. This verification typically completes within one business day. Until verification is complete, you can deposit but cannot withdraw funds from koi4d.

Payment and Transaction Data

We collect information about every deposit and withdrawal you make on koi4d. This includes the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), the amount, the date, and the transaction ID. We use this data to process your payments, detect fraud, and comply with financial regulations.

We do not store your full payment card or bank account number. Our payment processors handle sensitive payment data directly. We retain transaction records for seven years to meet legal requirements.

Betting and Gaming Activity

We collect data about every bet you place and every game you play on koi4d. This includes the game type (live blackjack, roulette, baccarat, Dragon Tiger, Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, or sportsbook markets on Liga 1, Piala AFF, and other tournaments), the stake, the outcome, and the timestamp. We use this data to calculate your account balance, detect problem gambling patterns, and investigate disputes.

Device and Access Data

We collect information about the device you use to access koi4d—the operating system, browser type, IP address, and approximate location based on IP. We use this data to detect unauthorized access, prevent fraud, and improve app performance on mobile devices. We do not track your precise location.

How We Use Your Data on koi4d

Verification and Compliance

We use your personal data to verify your identity and comply with anti-money-laundering and know-your-customer (KYC) regulations. We may share your data with third-party verification services to confirm your identity. We may also share your data with financial authorities if required by law.

Payment Processing

We share your payment information with our payment processors to complete deposits and withdrawals. Our processors include banks and payment networks in Indonesia and internationally. These processors are bound by confidentiality agreements and data-protection standards.

We at koi4d encrypt all personal data in transit and at rest. Your information is protected by industry-standard security protocols.

Account Security

We use your email and phone number to send you account notifications, password-reset links, and two-factor authentication codes. We also use this contact information to notify you of suspicious activity on your account. You can manage your notification preferences in your account settings on koi4d.

Your Rights and Data Protection on koi4d

Access and Deletion

You have the right to request a copy of all personal data we hold about you. You can request this through your account settings on koi4d or by contacting our support team. We will provide your data within 30 days in a portable format.

You have the right to request deletion of your personal data, subject to legal and regulatory requirements. If you request account closure, we will delete your data within 90 days, except for transaction records required by law. We retain transaction data for seven years for anti-money-laundering compliance.

Data Retention

We retain your account data for as long as your account is active. If you close your account, we retain your data for seven years to comply with financial regulations. We delete marketing data and device logs after 12 months. We retain transaction records indefinitely for legal compliance.

Cookies and Tracking

We use cookies to remember your login session and preferences on koi4d. We do not use cookies for third-party advertising or tracking. You can disable cookies in your browser settings, but this may affect your ability to use koi4d.

Contact and Updates on koi4d

Data Protection Officer

If you have questions about how we use your data on koi4d, contact our data protection team. We respond to data-protection inquiries within 14 days. You can reach us through the support form in your account or by email.

Policy Changes

We may update this privacy policy to reflect changes in our service or applicable law. We will notify you of material changes via email or in-app notice. Your continued use of koi4d after such notice constitutes acceptance of the updated policy.

We are committed to protecting your privacy on koi4d. If you have concerns about how we handle your data, contact our support team. We take all privacy inquiries seriously and will work to resolve any issues.